Privacy Policy

Welcome to Fern & Foundry (“we”, “our”, “us”).
We create handcrafted candles and home‑fragrance products with care, and we’re equally committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit fernandfoundry.co.uk or interact with our services.

By using our website, you agree to the practices described in this policy.

Collected Personal Data

Name
Email Address
Phone Number
Messages sent via contact forms or customer support

Purpose of collecting data

We use your information to:

Process and deliver your candle orders
Provide customer support
Improve our website and product offerings
Send order updates and service‑related emails
Send marketing emails (only if you opt in)
Analyse website performance and customer behaviour
Prevent fraud and maintain security

We never sell your personal data.

Sharing Your Information

We only share your data with trusted third parties who help us operate our business, such as:

Payment processors
Website hosting providers
Delivery and courier services
Email marketing platforms
Analytics providers

These partners are required to protect your information and use it only for the services they provide.

Data Security

We use technical and organisational measures to safeguard your data.
While no online system is completely secure, we work to protect your information from loss, misuse, or unauthorised access.

Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated “Last Updated” date.